I had a quote for my chevy conversion van for a new transmission.As you can expect very spendy.I accepted and it was replaced this month.When I went to pay,the quote was right on,and my anxiety level wasn't an issue, I went on a long freeway drive and noticed my center vents and cruise control did not work,so I contacted Melissa and let her know. she had it fixed for me at no charge,even though she did not completely think it had happened during the previous work. The van is running awesome,and I have been going to Art's for years.My trust and loyalty is with them,and Melissa is upfront and personable and reliable.Thanks again Melissa ,Marty.